• Complaint case guidance - Our expert team can guide you with handling your customer complaint, whether this relates to repair advice, handling your customers query, or support with drafting your complaint response.​​

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• FOS help and advice - We can provide advice on how to communicate with your customer ensuring you meet key complaint handling requirements based on years of experience in this field.

 

• ​Full Axomotive brand pack* - Receive our Axomotive branded welcome pack allowing you to showcase your commitment to aftercare, building your brand loyalty and customer engagement.

All of the great benefits of our Ready package, PLUS:

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• ​Full complaint handling package - Your customer is allocated a dedicated case handler to help resolve their vehicle issue, keeping you free to focus on driving your business. With regular updates for both you and your customer, we keep everyone informed, helping to gain a swift resolution. We help guide you on best outcomes, whilst supporting your business and brand.

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• Access to Axomotive National Partners - With extensive contacts nationwide, Axomotive help put your customer in touch with automotive support local to them. Resulting in faster issue resolution supported by brands your customer will recognise. We help you streamline your aftercare with preferential rates and fast access to help, all whilst supporting your brand reputation.

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• Dedicated phone line for your customers - Help for your customer when they need it. Here we can help manage contact with your customer resolving their complaint or after sale query, giving you time to focus on other tasks to help your business grow and succeed. Our team are trained to understand complex customer queries and can help resolve them quickly and effectively.

Axomotive Go! Our training plan. Helping to equip your team with the knowledge and skills to handle aftercare queries and complaints effectively, with guidance on how to remain compliant with consumer rights.

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• On-site training delivered at your dealership, tailored to your business needs.

• Flexible options for individual or group sessions, scheduled at times convenient to you.

• Practical guidance on complaint handling and aftercare best practices.

• Clear alignment with consumer rights guidance to help your business remain compliant.

• Hands-on learning to build staff confidence in dealing with aftersales issues.

• Take-home and reference materials provided for ongoing support.

• Ongoing value through improved customer trust and reduced compliance risk.